haideralihaidry's CV

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haideralihaidry

haideralihaidry

E-COMMERCE SPECIALIST I EBAY I AMAZON I TIKTOK SHOP

Multan, Pakistan

Profile summary

Accomplished E-Commerce Specialist with 7 years of progressive experience in multichannel store operations and customer service. Track record of directing daily store administration, inventory control, and marketplace compliance across eBay, Amazon, and TikTok Shop platforms. Dedicated to optimizing product listings and maintaining account health through strategic market research and customer communication.

Career highlights

Multichannel Store Operations: Directs daily store administration, inventory control, pricing strategies, and supplier coordination across eBay, Amazon, and TikTok Shop platforms for USA and UK markets.

Market Research And Expansion: Executes product research and market analysis to identify high-potential items for store expansion while monitoring competitor activity and sales metrics.

Listing Optimization And Visibility: Optimizes product listings using targeted keywords, descriptions, and images to drive visibility and adjust promotions based on performance data.

Customer Support And Account Health: Manages customer communications, inquiries, returns, and disputes across phone and email channels to resolve complaints and maintain account health.

Key skills

TechnicalDigital Marketing Tasks Shopify Store Setup
ProfessionaleBay I Amazon I TikTok Shop I Product Hunting I Order Processing I Customer Service I Store Management eBay Store Management Product Hunting Customer Service Post Design Store Operations SEO Content Writing Problem Solving Amazon Seller Central Product Listing Supplier Coordination Store Management Sales & Performance Analysis Time Management TikTok Shop Management Product Listing Optimization Inventory Management Account Health Management Social Media Management Microsoft Excel Product Research Order Processing LinkedIn Profile Optimization Marketplace Compliance AI Content Creation Communication Skills Video Editing

Professional experience

E-COMMERCE STORE MANAGERJun 2024 - Present
Remote

Directs multichannel operations across eBay, Amazon, and TikTok Shop platforms spanning the USA and UK markets. Oversees daily store administration, inventory control, pricing strategies, and supplier coordination to support fulfillment and revenue goals.

  • Executed product research and market analysis to identify high-potential items for store expansion.
  • Optimized product listings with targeted keywords, descriptions, and images to drive visibility.
  • Managed customer communications, resolving inquiries, returns, and disputes to maintain account health.
  • Monitored store sales metrics and competitor activity to adjust promotions and inventory levels.
CUSTOMER SERVICE REPRESENTATIVEOct 2018 - Jan 2024
Goals BPOLahore, Pakistan

Directed support operations across phone and email channels, recording account activities and customer interactions while collaborating with team members to hit performance targets.

  • Answered customer inquiries and resolved complaints through phone and email channels.
  • Delivered accurate product and service information to maintain customer satisfaction levels.

Education

ICOMMar 2023 - Mar 2025
Allama Iqbal Open University
  • Dera Ghazi Khan, Pakistan
ICOMMar 2023 - Mar 2025
ICOM

Allama Iqbal Open University, Dera Ghazi Khan, Pakistan

Languages

English · Professional

Urdu · Professional